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| Camp Hosts/Front Desk Supervisor/General
Maintenance |
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| Adrienne Frasher And Spence
Frasher |
SUMMARY
We are not available for employment.
Thank you for looking at these resumes.
As the campground managers and hosts, we were
responsible for overseeing the overall campground
facility for the benefit of park visitors.
Adrienne's responsibilities were to welcome
and register guests to the campsites as closely
suited to their needs as possible. Spence's
responsibilities were to escort visitors to
sites, and general campground maintenance
(repair and fix anything that was broken as
well as maintain the pool, spa, etc.). General
Maintenance Person: Carpentry, Electrical,
Plumbing, Painting, Equipment Operator, Telephone
work, Video Game Repair, Pool and Spa Maintainer.
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RESPONSIBILITIES
at Campgrounds have included
the following:
As the
campground manager and guest services rep,
I was responsible for overseeing the overall
campground facility for the benefit of park
visitors. The primary responsibility was to
welcome and register guests to the campsites
as closely suited to their needs as possible.
I worked at an Arizona resort with ROS 2000
campground reservation program and programming
for another sister resort as well as analyzing
the program to perform more tasks for the
owners.
Responsibilities included:
1. Completing the registration process efficiently
with minimum delay to the guest. Do have ability
to use a computer reservation system.
2. Provided professional and courteous service
to park visitors.
3. Appropriate assignment of the sites to
campers.
4. Resolved any site discrepancies.
5. Acquainted the guest with the campground,
basic rules, and services in the area.
6. Prepared daily, weekly, and monthly reports
as required.
7. Maintained daily communication shift logs.
8. Operated computer and/or cash register
and provided accurate accounting.
9. Maintained a proper bank, provided accurate
handling of monies, and prepared accurate
remits.
10. Custodial duties and/or grounds keeping
duties when necessary.
11. Maintained good working relationship with
the personnel.
12. Other duties as assigned.
13. Maximized guest service and Company profits.
14. Assisted in training and scheduling Campground
personnel in the areas of registration, grounds
keeping and custodial duties.
15. Motivated and provided feedback to all
Campground personnel, as needed.
16. Understood and assured Company policies
and procedures were being followed.
17. Oversaw daily preparation" of cashier
reports, did daily proof, made up deposits
and took them to banking institution.
18. Oversaw the collection reports and security
of monies from registration fees.
19. Maintained an accurate guest registration
system both manual and computerized when that
system was available.
20. Ordered and maintained adequate operating
supplies.
21. Assured timely repair of campground facilities.
22. Assured a safe environment for employees
and guests.
23. Provided professional, courteous and quality
service to park visitors
As activity sales agent, was responsible
for supplying guests with accurate information
about our services and facilities as well
as effective use of sales skills to aid in
the sale of those services.
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As
front desk management,
I was authority to recommend changes to improve
the operation of the Front Office as it operated.
1. To perform all job duties toward the goal
of maximizing guest service while simultaneously
maximizing corporate profit.
2. To make certain each clerk was properly
trained to deliver efficient, effective service
to park visitors.
3. To maintain high standards of each clerk's
work performance through continual monitoring
and the issuing of mid-season and final evaluations.
4. To enforce adherence of employees to the
dress, appearance and conduct codes established
by the campground.
5. To regulate shift coverage for optimum
effectiveness by scheduling full staffing
at busy times and eliminating overstaffing
at slow times. 6. To control payroll in relation
to occupancy rates and number of arrivals.
7. To make sure all employees completed their
payroll forms and submitted them to payroll.
8. To resolve guest relation problems skillfully
with a willingness and desire to understand
a guest's viewpoint while keeping within Company
policies.
9. To organize and maintain Front Office records
and equipment in accord with campground policies
and to control the inventory of Front Office
supplies and forms.
10. To provide managers on location with a
weekly occupancy forecast to enable them to
plan staffing and supply needs for the following
week.
11. To become familiar with and train emergency
fire evacuation and safety procedures as needed.
12. To handle the lodging of all group tours
at locations.
13. To administer employee incentive programs
and motivate staff as necessary.
14. To work with the Housekeeper on all
Housekeeping/Front Office matters, the Group
Tour Office on all tour-related matters, the
Reservation Office on all Reservation/Front
Office matters.
15. To oversee handling of guest mail in accord
with campground policy.
16. To provide constructive feedback to staff
and prepare employee evaluations and documentation.
17. To maintain communication channels within
the desk staff and related departments.
18. To perform other duties as assigned.
19.Ability to learn technical aspects of the
registration process, including computer operation.
20.Own a self contained RV for housing on
site.
Reservations
1. Handle incoming telephone calls for lodging,
activity and campground reservations, entering
new reservations, changes and cancellations
onto the computer.
2. File guest correspondence or other reservation
documentation.
3. Perform other non-specified duties, including
stuffing mail envelopes and maintaining an
orderly work area.
Retail Sales
1. Through proper direction, control, coordination
and delegation, put into effect the ordering,
receiving, display and sale of gift shop merchandise.
2. Displayed merchandise in a neat and orderly
manner and outlined on the floor plan.
3. Ordered, received and displayed merchandise
from distributors; keeping accurate records
of ordering, receiving and inventories.
4. Received direct deliveries from suppliers
and processed the necessary documentation,
such as invoices.
5. Scheduled, supervised and disciplined gift
shop personnel; coordinated counter and registered
work of the Sales Persons, maintaining shop
sales and displays.
Front Desk & Reservation
Work
1. Quick learner of any park reservation system
whether manual or computerized (10yrs plus
experience).
2. Work on ROS 2000 Reservation Program
3. Ability to deal with guests when they are
angry or upset.
4. Ability to work quickly and thoroughly
when under pressure.
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Retail Work
1. Perform all duties
of a Sales Person and able to assist staff
in learning their required duties correctly.
2. Able to induce cooperation among different
age groups existing in the Gift Retail Department
and cooperate with other departments worked
with teenagers at Woodland Park, Colorado.
3. Have a basic knowledge and understanding
of souvenirs, gifts, jewelry and other RV
products suitable for sale within a campground
park.
PROFESSIONAL SKILLS,MANAGMENT
SKILLS: Worked
at a 135-site campground for a full season,
currently working part-time at 550 RV resort
in front office, 12 years front desk and
reservation experience, ran a bed and breakfast
operation in Hawaii for 10 years with all
forms of management in that industry.
COMPUTER
EXPERIENCES:
Computer experience
with Windows 95 & 98, Dreamweaver, Homesite,
Adobe Illustrator, Paint Shop Pro, Jasc
Animation Shop, Quicken, Quick Books, web
design and marketing, Eudora Pro Mail, Netscape,
Internet Explorer, Netscape Composer, MSOffice
(Word, Excel, etc.) Microsoft Publishing
programs, over 15 years experience with
computers in designing, marketing, and bookkeeping.
Advertising layout and design work, 11 years
in the banking industry from teller to assistant
manager.
Skills
Manager at campground
in Woodland Park, CO in charge of all aspects
of reservations, sales, hospitality, sales
clerk in gift shop, supervise campground
crews, campground map builder, a web designer
and internet marketer, computer input casino
person, former owner of archery shop in
charge of office, teaching, management,
and ordering, owner/operator of bed and
breakfast in Hawaii in charge of all aspects
of marketing, advertising, sales, cooking,
hospitality, serving, etc., sales clerk
in gift shop, advertising sales, layout,
photography and collections, 11 years in
banking industry from teller to assistant
manager with as many as 20 people under
my supervision. Craft and activities enjoy
doing and teaching; needlepoint, cross stitch,
Xmas ornament classes, quilting, painting,
line dancing, bingo activities, card games,
board games, computer classes, newsletter
designer, campground map maker, country
dancing, square dancing, sewing, and numerous
other crafts and activities. As US Power
Squadron commander's wife, I had to plan
and organize numerous activities and dinners
for the group.
EMPLOYMENT HISTORY
Black
Rock Cafe Feb 2002 to Mar.2002
Worked
as waitress, server at very busy Black Rock
Cafe. Helped out during busy season for
owners of the Black Rock Resort, Arizona.
RV Resort Front Desk
Reservations Service and Sales Grapevine
7 Resorts Nov 15,2001 to Jan. 2002
Worked the front desk for reservations (talking
to clients on the phone, internet and in
person), reservations were paper controlled
and computer.
Campground Assistant
Manager/Front Desk Registration/Sales /Marketing/
End of Season Manager Campground at Woodland
Park, Woodland Park, CO May 17, 2001 to
Nov 1,2001 Worked the front desk
for reservations (talking to clients on
the phone, internet and in person), reservations
were paper controlled, showed the cabins
to guests, sent out information packages,
review map for the campground and printing
(separate service provided for campground),
checking the board for outgoing sites and
listing a checklist for the maintenance
crew, etc., grocery store sales, stocking,
pricing and purchasing, game room supervision,
booking reservations for horseback riding,
water rafting, train trips, sales in the
gift shop, cleaning of the front office,
checking the bathrooms and doing spot cleanings
between the times that the regular cleaning
crews would be doing the bathrooms, making
sure we had all the supplies necessary for
bathroom cleaning and maintenance. Did some
bookkeeping and bank deposit making. Supervised
the cleaning crew, kept a check on the swimming
pool, which was open to the public from
12:00 to 3:00 daily, and general watching
over the campground answering questions
from the clients at the campground and being
available for the office and the campers.
Would fill in when additional help was needed
at the office if busy or if the worker did
not show up on time for work. We would walk
the campground during the evenings to check
on sites and clients, as well as checking
for bears. Made classified ads for the internet
to promote the campground. As campground
is closing this year permanently, I have
run several yard sales to sell off the items
in the campground for the owners. We ran
the office from our camper once the office
had been removed.
Web
Designer, Internet Marketer and Campground
Map Builders Columbine-Rosebud Enterprises
April 1998 - Present Design
and marketing of web sites, handle email
and problem solving, talking to clients
about their needs on a site and being the
creative part of the partnership. Design
campground maps for the campgrounds and
secure advertisers for the campground map
to provide a free campground map for the
campground.
Premier Club Computer
Person Double Eagle Casino and Hotel Oct-99
to Dec-99 Input data into computers
and talked with clients about services provided
at casino.
Part owner in archery
shop Cherokee Archery, Inc. Mar-99 to Sept-99
Handled bookkeeping, marketing, web design,
sales, teaching student and adult classes.
Bed
and breakfast operator and owner
Ran bed and breakfastin Hawaii as manager,
and web designer, internet marketer, and
email services for 4 other bed and breakfasts
in Hawaii, and snorkeling and scuba operations
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RESPONSIBILITIES:
1. Provide carpentry skills necessary for
maintaining facilities.
2. Provide electrician skills necessary for
maintaining and repairing new and/or existing
electrical systems.
3. Provide timely and professional manpower
assistance and backup to facilitate opening/closing
and operation of assigned location.
4. Prepare surfaces to be painted, stained,
varnished, etc using correct materials required
for the job completion.
5. Provide plumbing skills necessary for maintaining
facilities.
6. Maintain the park in good working order.
7. Check in with office management for problems
reported by residents and campers.
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SKILLS AND KNOWLEDGE:
1. Perform lifting, shoveling, clean-up work,
painting and assist in general maintenance
work.
2. Perform basic repair and maintenance of
assigned equipment.
3. Operation/use of pick-up, snowblower, power
tools, shovels, rakes and other maintenance
tools.
4. Ability to learn to operate machinery.
Former vehicle instructor in USAF. Carpentry
1. Construct, remodel and repair wooden structures,
buildings and their furnishings.
2. Familiar with the various grades and types
of wood, building materials and their proper
use.
3. Able to work from sketches.
4. Skilled in use of tools common to the trade.
5. Capable of lifting objects weighing up
to 70 pounds.
6. Able to read, understand and comply with
all current Company policies and procedures.
7. Possess physical stamina and condition
to withstand heavy labor related work in an
outside environment.
8. Possess a valid driver's license.
Electrical
1. Basic electrical circuit principle knowledge.
2. Skilled in use of tools/materials common
to the trade.
3. Installed phone lines for campers' sites.
Painter
1. Collect materials, equipment and paint
for designated surfaces.
2. Able to work from ladders and scaffolding.
3. Skilled in use of tools common to the trade.
Heavy Equipment
1. Skilled in operation and maintenance of
some heavy equipment and large trucks as assigned.
2. Able to work in a professional and timely
manner with minimum supervision to complete
assigned tasks.
3. Knowledge of basic tradesman skills. Plumbing
1. Install, maintain and repair water lines,
drainage lines, sewer lines, plumbing rough
in and sets plumbing fixtures.
2. Able to do soldering and acetylene welding.
3. Knowledge of plumbing.
4. Skilled in use of tools common to the trade.
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Computer
skills
Very competent with Windows 95, 98, and XP.
Familiar with NT, MS-DOS, Windows 3.1 and
3.11, and VAX/VMS operating systems. Familiar
with UNIX. Design and maintain web sites for
small businesses. Experienced with HTML, DHTML,
CSS, Dreamweaver, Homesite, Paint Shop Pro,
Corel, Adobe Photoshop and Illustrator. Completed
courses in BASIC, FORTRAN77, Pascal, C, Icon,
VAX assembly, HTML, Java, and Delphi. Have
programmed (non-professionally) in BASIC,
C, Pascal, Delphi, Java, and Perl. Very fast
at learning new software.
Other skills
Have taught a few people to fly-fish and to
tie their own flies. I am a handyman, having
owned a house for 18 years and done all of
the maintenance myself. I am somewhat of a
backyard mechanic, especially on older vehicles.
Have been lovingly nicknamed "McGyver". |
Experiences
Assistant Camp Host/Maintenance
Grapevine 7, Inc., Quartzsite, Arizona
Nov, 2001 - Mar, 2002
Assist camp hosts
and do campground maintenance. Escort campers
to their sites, assist hosts, work on maintaining
the camp in good working order, pickup and
filling of propane bottles.
Campground Assistant Manager/Front
Desk Registration/Maintenance /End of Season
Manager, Campground at Woodland Park, Woodland
Park, CO
May 2001-Nov.1 2001
Perform maintenance
in all aspects of a 135-site campground, helped
in front office. Repair water leaks both above
and below ground level, unplug sewer lines,
repair sewer lines, check and repair electrical
outlets, reset circuit breakers, repaired
several video games in the game room, install
phone lines, pick up trash in 5 trash can
locations, perform maintenance on a 4-wheel
ATV, towed and assisted setup of 4 trailers
when they were required to move and didn't
have the means to do so, clean, maintain,
and repair the swimming pool, repair swings
and other playground equipment, grade roads
after rain washouts, repair valves and other
fixtures in the bathrooms, repair hoses and
extension cords, dig trenches for rain control
around campers. Maintain the mini golf course.
Teach campers how to light pilots, hook up
and empty their holding tanks, explain how
the water system works, explain the different
holding tanks, explain the electrical systems
in their campers. Supervised two teenage maintenance
workers. After permanently losing power to
a "bathroom trailer", I figured out how to
get the water heater working. Chased a
bear out of the campground several times.
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Web Developer
Columbine-Rosebud Enterprises,
Colorado Springs, CO April 1998-Present
Develop, and maintain
web sites for small businesses. Heavy in HTML
and DHTML programming. Use Dreamweaver and
Home Site. Create and modify graphics using
Photoshop, and Paint Shop Pro.
Web Developer
Contracted to Lockheed-Martin, Colorado Springs,
CO Dec 1999-June 2000 Developed
interactive web pages for the use of military
training lessons. Learned Dreamweaver in about
1 week to the point of tutoring coworkers.
Also learned Paint Shop Pro and Homesite the
following week. Hand-code HTML when Dreamweaver
can't handle something.
Slot Attendant
Double Eagle Casino, Cripple Creek, CO Sept
1999-Dec 1999
Pay out hand-pay jackpots
to customers, fill slot machines with coins.
Perform minor maintenance and repair on slot
machines. Make change for customers during
slow time.
Web Master
Neuron Entertainment, Inc., Security, CO May
1998-Sept 1999
Design and maintain
web site for Neuron Entertainment, Inc. Also
design and maintain web sites for other clients
as a side business.
Field Engineer
AlliedSignal Corporation, Colorado Springs,
CO Oct 1997-May 1998
Receive information
about equipment failures via phone, fax, and
in person, and enter the data into an MS Access
database. Orchestrate maintenance actions.
Design queries in MS Access. Design and maintain
web sites.
Software Installer
Alternative Resources Corporation, Denver,
CO June 1997-Sept 1997
Install MS Exchange
software on client computers. Contracted to
IBM to perform work for Lucent Technologies.
Travel to client site. Learned network setup
for email. Worked mostly with Windows 3.11,
Windows 95, and Windows NT 3.51 and 4.00.
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HONORS
Awarded the Air Force Commendation Medal 1997
Recognized in the 16th and 17th Annual Editions
of The National Dean's List 1992-1994
Awarded the Colorado Merit Scholarship for
outstanding schoolwork 1992-1994 Elected president
of Data Processing Management Assoc. (DPMA)
at PPCC 1993-1994
Inducted into Phi Theta Kappa honor society
for two-year colleges 1994
Awarded "NCO of the Quarter", U. S. Air Force
Reserve 1994
Attended the induction of General Macintosh
into the Order of the Sword, USAFR 1994
Awarded the USAFR Meritorious Service Medal
1993
Honor graduate of USAFR air cargo technical
school 1989 |
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URL's developed and marketed
by Columbine-Rosebud Enterprises
http://www.columbinerosebud.com/desertgold/index.htm
http://www.bullseyearchery.com designed and marketed
http://www.columbinerosebud.com designed and marketed
http://www.alwestboatshop.com redesigned and marketed
this web site
http://www.casinoeu.com marketed this site for 2 months
http://www.ewbateman.com designed site and market for
one year http://www.hatfieldmanagement.com redesigned
site and market one year http://www.tracerarrow.com redesign
site and market for one year http://www.geocities.com/SouthBeach/Canal/5923/index2.php
http://www.geocities.com/SouthBeach/Canal/5923/index3.php
http://www.crystalweaver.com designed original site not
the modifications now http://www.columbinerosebud.com/crystal/index2.php
this is the original site http://www.columbinerosebud.com/alpacafurrugs.php
http://www.columbinerosebud.com/karensquilts.php http://www.columbinerosebud.com/surfsiderv/surfsiderv.php
http://www.columbinerosebud.com/woodlandpark http://www.columbinerosebud.com/map/woodlandparkmap.php
loads slow as big map
We found all the advertisers, designed the map, designed
ads and printed and distributed the maps to the company.
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| My 1996 Sandpiper Spinnaker
Fifth Wheel 36'. |
| Not
available for employment at this time but will consider. |
References
Contact me for further references.
Karen & Craig Stewart, owner of the Campground at Woodland
Park, CO 719-599-5207 5419 Alta Lorna Rd, Colorado Springs,
Colorado 80918
Bob Freedman, Grapevine 7 Resorts, Inc., Arizona
Bob Gerend at Black Rock RV Village, Salome, Arizona |
Web Site Designed and Marketed
by
to the customer's specifications and desires
Copyright © 2004-2007, Columbine-Rosebud Enterprises,
All Rights Reserved
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